Overall concept
Customer oriented
- the guest is always right
- we communicate “feel home” ambience
- we are friendly, courteous and helpful
- we balanced cost-performance ratio
- we set high value on spotless cleanness
- we are convenced that a guest once accommodated by us will get back to us, if he ever returns to St. Gallen
Staff oriented
- our staff is the corpus of our hotel
- the work shall give pleasure to our personnel
- they know, that their efficiency blossoms into pleased guests
- familial treatment
- encouragement and continuing education
- careful apprentice training
- all member staff have confidence in their teamwork
Environment oriented
- economical use of natural resources
- minimized use of chemical products
- minimized volume of garbage
- use of non-polluting techniques
Social components
- engagement in local and national committees
- appearance with a uniform corporate design
- consolidation and enhancement of degree of awareness and esteem
Customer Survey
In coherence with the achievement of our Quality label level 2 “QQ” questionaries were alloted throughout our guests.
Top grade 4: 79.1%
grade 3:
grade 2:
grade 1:
not answered:
